Chat and Microsoft Teams with Copilot
Chat or Microsoft Teams with Copilot?
Teams is where your company meets, calls and chats, and Copilot summarizes it. Chat is where a team works one question through with Zero and its agents, and records what it decided in ZeroWidth.
Claims Ops · General
Channel · Meeting recap from Tuesday
Recap: the team discussed raising the auto-approval threshold.
Action item: Dana to follow up on reopen rates.
Follow-up thread has 22 replies and no answer yet.
Room · Claims spike, week 39
- Sidebar: raise the threshold?Settled
- Hold the threshold at zeroLedger
- Expect the reopen rate at or under 9%Expected
- Check onOct 24
The decision links back to the room that made it
Where the two part ways.
- 1
A sidebar ends in a decision
Copilot recaps what was said in a meeting or channel. In Chat, a sidebar works one question through, and a person settles it as a decision with what the team expects to happen.
- 2
The room checks back
Each decision goes into Ledger with a date to check it. When that date comes, a card lands back in the room that made it.
- 3
Zero works on your ZeroWidth work
In a room, Zero reads and drafts edits to your Compass maps, Workbench flows, Caliper evals, Ledger decisions and Napkin docs, and every edit waits for a person.
- 4
Your own agents sit in the room
Publish a flow in Workbench and it joins a room as a member. A teammate can also bring Claude Code from their own machine.
- 5
Private rooms stay private
A private room is invisible to everyone outside it, owners and admins included. In a room, Zero reads only what the whole workspace can see.
When Chat is the right choice
- Meeting recaps pile up, and nobody can say what was decided.
- You want each decision checked against what you expected.
- You want the assistant to work on the same maps, flows and decisions your team does.
- You want your own agents answering in the conversation.
Job by job
Where talk happens
Microsoft Teams with Copilot: Chats, channels, calls and meetings for the whole company.
Chat: Rooms for one piece of work, with sidebars for single questions.
Catching up
Microsoft Teams with Copilot: Copilot recaps meetings and summarizes chats and channels.
Chat: A brief at the top of each room that Zero keeps current and people can rewrite.
Recording a decision
Microsoft Teams with Copilot: A recap, an action item or a Planner task.
Chat: A Ledger decision with what you expect and a date to check it.
The assistant
Microsoft Teams with Copilot: Copilot answers from your Microsoft 365 files, mail and chats.
Chat: Zero answers from your ZeroWidth workspace and drafts edits for approval.
Agents
Microsoft Teams with Copilot: Facilitator and Channel agents, and agents built in Copilot Studio.
Chat: Workbench flows and Claude Code join rooms as members.
Other tools
Microsoft Teams with Copilot: Teams apps, Microsoft 365 connectors and MCP servers in Copilot Studio.
Chat: Zero uses any MCP server your admin connects, and asks a person before it changes anything.
Meet in Teams. Settle the work in Chat.
Most Microsoft companies keep Teams for meetings and everyday talk, and open a room in Chat when a question needs Zero, an agent or a decision on record.
- Paste a meeting recap into a room, and ask Zero to pull out the open questions.
- Connect a Microsoft 365 MCP server, and Zero can read the files behind a question.
- Share the link to a settled decision in the Teams channel that raised it.
Questions
- Can Copilot read our ZeroWidth workspace?
- Agents that speak MCP can read your ZeroWidth work through its MCP server, and any write waits for a person to approve it.
Try Chat with your domain.
Open a room for the decision your meetings keep putting off.
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